Safeguarding Your Peace of Mind 24/7!

WHY CHOOSE CAMCAMP

About Camcamp

Camcamp is a trusted leader in security camera manufacturing. Our diverse range of security cameras caters to every need, featuring options like wireless/wired, indoor/outdoor, and various power modes. Whether you seek constant surveillance or energy-efficient solutions, Camcamp delivers. Explore our solar-powered cameras, comprehensive security systems, single units, and wireless options, all designed to fit your budget. Choose Camcamp for cutting-edge technology, reliability, and peace of mind in safeguarding what matters most. Your security, our priority.

Camcamp's story

Camcamp is a trusted leader in security camera manufacturing. Our diverse range of security cameras caters to every need, featuring options like wireless/wired, indoor/outdoor, and various power modes. Whether you seek constant surveillance or energy-efficient solutions, Camcamp delivers. Explore our solar-powered cameras, comprehensive security systems, single units, and wireless options, all designed to fit your budget. Choose Camcamp for cutting-edge technology, reliability, and peace of mind in safeguarding what matters most. Your security, our priority.

Who are we?

We have our own R&D team and technical team, headquartered in Shenzhen, China. Every year we will study different functions and models of cameras for you to choose from according to changes in market demand. In order to meet the needs of more customers, we will continue to develop and upgrade products. Now our security cameras cover a variety of different usage scenarios and functions, including wireless/wired, indoor/outdoor, constant power/low power consumption, complete sets/single products, etc. Now we have solar powered security cameras, security camera systems, single cameras, wireless cameras and other different types of cameras. Here you can choose your favorite camera according to your budget.

Educare School
Educare School

Why choose Camcamp?

The best home protection system

Wireless Security Camera: 100% wireless battery powered security camera, battery WiFi camera or battery 4G camera to meet your multiple outdoor needs.

Solar Panel Cameras: Solar security cameras consist of rechargeable batteries and solar panels. Save electricity and money, environmental protection, green and durable. It is the star product line of camcamp.

Security Camera System: WiFi or PoE surveillance video system that provides 24/7 surveillance and non-stop recording and monitoring. Works perfectly with security displays. The premier choice for home monitoring.

We offer accessories for these cameras to suit your installation and environment well.

We provide apps for everyone to use and download for free, and more importantly, we have a professional after-sales team to answer all your questions.

The best home protection system

Security Measures Camcamp attempts to protect your personal information and secure your communications on our systems by maintaining physical, organizational and technical safeguards designed to prevent unauthorized use, disclosure or access to personal information. Access to the personal information we collect on this site is accomplished by maintaining physical, organizational and technical safeguards designed to prevent unauthorized use, disclosure or access to personal information. We will not disclose or share your personal information with our business partners unless you give camcamp specific permission to do so. We adhere to strict confidentiality obligations and national privacy principles. 

More Features

Camcamp will continue to upgrade existing software, improve existing products and develop more service features. Make your home smart life more secure and easy.

Educare School

Why use security cameras?

Home security guarantee. One of the biggest attractions of home security cameras is their ability to provide an immediate visual deterrent to break-ins, intrusions and other intrusions. As well as providing strong evidence of an incident.

Take care of the elderly, children or pets. Equipping your home with a camera for the elderly, children or pets allows you to see what they are doing at home at any time so you can take care of them in time. You can be the first to know anything that happens to them, even if they are not around.

No matter where you are, you can watch live video of your home, kids or pets anytime. All in all, Camcamp wants to see every home safe and every homeowner empowered to take the quickest action if something goes wrong with their house.

Camcamp's Purpose

Camcamp is all about protecting the things and people that matter most to you. Hopefully our small step will make a big difference in your home security.

Contact Us

Contact Us

Whatever you need, we’re here to help.
Just get in touch, and we’ll try our best to respond within 24 hours!!!

Pre-sale Service / Wholesale account service

For cooperation or shipping inquiries, please contact: support@camcamptech.com

After-sales Service

If you need help using the item or have any quality issues. Please contact: SC@yooomail.com

please email us with the following information for quick resolution.
1. Order Number.
2. Detail information of the questions or suggestions.
3. If any pictures or video of the problem can be provided that would be much helpful to solve the issue quickly.
If you have any questions, please feel free to contact us!

Service Hours: Monday to Sunday, 9am to 6pm
Any questions you have, we will reply you within 24 hours
 

Company Info

Company: Jinmai Science and Technology Co., Ltd.

Street address: Room 301-05, Building A, Hongshengyuan Information Industrial Park, No. 339 Bulong Road, Ma'antang Community, Bantian Street, Longgang District

City: Shenzhen

Province: Guangdong Province

Zip code:518000

Country: China

Tel: +86 181 2605 8572

Email: support@camcamptech.com

Contact: Camcamp

Service hours

Support service hours:

GMT +8 Time: Monday-Sunday 9am-6pm

Shipping Delivery Policy

Shipping Information

Read the shipping information of camcamp security camera carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

Shipping Locations

Orders placed on the camcamp Security Cameras website can only be shipped to the United States, the rest of the countries is not available for delivery at this time. If you have any questions, please contact us at: support@camcamptech.com

International Shipping:

We ship to the United States only at this moment. 

Shipping Times and Fees

The order processing time is 1-2 working days, and the estimated delivery time is 3-7 working days.  You are not responsible for any shipping and taxes. Free shipping and duty free.

Any delivery dates we provide are our best estimates only and camcamp security cameras are not responsible for any loss or damage you suffer as a result of any reasonable or unavoidable delay in delivering your order.

Shipping Countries Shipping From Order processing time Estimated Delivery Time Shipping Fee Tax
United States United States 1-2 Business days 3-7 Business Days Free Free

Tax
We will bear all the taxes, you don't have to bear any taxes, the taxes are free!

How can I check my order?

When you place an order, you can see an order number on the checkout page, and we will also send the order details and tracking number to your email. Whether you pay with paypal or credit card, you can view the order details and fee details on your checkout page. You can also send an email to: support@camcamptech.com to view your order details.

Check Your Order and Shipment

After you place an order, we will process your order within 1-2 business days, and then deliver it to you. 

Track logistics information

After delivery, we will send a tracking number to your email. You can check the logistics information on the 17track website according to this order number. Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.

deliver

Estimated delivery time is 3-7 business days. When the delivery arrives, the logistics company will notify you by phone, text message or email, please pay attention to check. When the goods arrive, please pay attention to check and confirm the signature after receiving the goods. Shipping is complete.

Note

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it

All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss. Please do not enter any PO Box address, which your package can’t be dispatched to by any express.

The orders that have been shipped out cannot be cancelled

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery due to force majeure after the package has been dispatched from the camcamp security cameras, please abide by the return and refund policy.

Please note that you will be required to sign for your package upon delivery. If you are not at home at the time of delivery and do not receive your package, we will send you an email to notify you of it. You can contact the delivery company to arrange another delivery.

Delivery of goods

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

Not shipped on time, what should I do?

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Warranty Policy

Thank you for shopping at camcamp security camera. We hope you like your purchase, but if you are not completely satisfied with the product or require repairs, we are here to help you.

Warranty period

Camcamp security camera provides warranty service and official customer support, which is only applicable to brand new certified refurbished products purchased from camcamp security camera official website, Amazon official store, eBay, AliExpress, etc. and other official authorized channels such as Indiegogo, Catch of the Day, etc.

If there is a problem with the product, you can return it within 30 days, (For the process on how to apply for a refund return, please review our Refund Return Policy)we provide a one-year warranty.

Return and exchange within 12 months warranty

1: During the warranty period within 12 months of your purchase, if the original manufacturing material or workmanship of the product is deemed defective, camcamp will replace it with the same or similar product free of charge. 
2: Products and parts replaced in accordance with the terms of this warranty become camcamp 's property and will not be returned to you.
3: If the product and/or parts need to be repaired after the warranty period expires, you must pay all labor and parts costs. :
4: If you sell or transfer the product in other ways, the warranty will be terminated

Tax
When a product with quality problems within 30 days needs to be repaired, we will bear the shipping cost of the product back and forth. If it exceeds 30 days but is still within the 12-month maintenance period, the customer needs to bear the round-trip postage of the product.

What's not covered under warranty?

  1. Products without sufficient proof of purchase
  2. Lost or stolen product
  3. Trademarks, serial numbers, and product labels have been removed, altered or tampered with;
  4. Non-quality related issues (30 days after purchase)
  5. Items beyond the warranty period
  6. Third-party maintenance
  7. Damage from external sources
  8. Damage caused by improper use of the product (including but not limited to: damage caused by dropping, extreme temperature, water ingress, improper operation of equipment, use of wrong power adapter, etc.)
  9. The product comes from an unauthorizeddistributor;
  10. If you bought your camera from a distributor, look for the relevant dealer warranty!

    Limitation of damages

    Camcamp security camera is not responsible for other additional guarantees or promises promised by dealers, agents, distributors or any other third parties. If they promise you some additional promises or guarantees, please ask for written documents to protect your rights.

    Except for the invalidation of the above warranty, under any circumstances, camcamp security camera shall not be liable for any consequential, incidental, exemplary or special damages caused by or related to this limited warranty or product, including loss of data or configuration files. Any damage caused, and the total cumulative liability of camcamp security camera arising from or related to this limited warranty or product will not exceed the amount you actually paid for the product.

    Return and refund policy

    Product: At camcamp security camera, we are committed to satisfying customers. If the product does not meet your expectations or has defects, you can refer to the following policy to apply for a refund, replacement or repair according to your situation.

    Accessories: If you are not satisfied with any accessories, we can replace it at any time or give a full refund. The new replacement parts will be shipped to you by EMS, and the freight will be borne by us.
    Important note: Generally, orders that are being processed, placed on hold, or shipped (you have received a tracking number or your order status has been completed) cannot be cancelled. If you must refuse to accept a package security camera delivery due to force majeure after summer camp, you will be subject to the following return and refund policy.

    Tax
    We will bear all the taxes, you don't have to bear any taxes, the taxes are free!

    How to apply for warranty?

    If you have product quality problems during the 12-month warranty period, you can send an email to: support@camcamptech.com to tell us your order number and product model, we will contact you, give you the warehouse address, and let you ship back to you repair.

    The round-trip shipping of the product is borne by the buyer, and camcamp does not bear the round-trip shipping of the product.

    We are deeply sorry to learn that you are not 100% satisfied with the goods you purchased. Please remember that if you have any questions about our products or services, we will be on call 24/7. You can contact us by sending an email to: support@camcamptech.com

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