Focus on Security System over 10 years

Special Deal Save up to 50%

  • Technical Support

    Lifetime & Professional

  • Fast &Free shipping

    On all orders

  • Money Back Guarantee

    30 days

  • Hassle Free Warranty

    12 Month

  • Quick Response

    within 24 hours

Flash Sale on Selected Cameras

Extra 20% off on selected Cameras


Refund and Return Policy

Free returns within 30 days

You may return your order for free and a full refund within 30 days of the date you receive it, see the full terms of this policy below.

 Have you read our FAQ section as we may have the solution you are looking for? Our product support page also provides step-by-step instructions for setting up your product.

 Please make sure you pick up and keep the courier's proof of postage when you mail your return to us, as we may ask for proof in case of loss.

We will bear all the taxes, you don't have to bear any taxes, the taxes are free!

Conditions for return and exchange

1.the product was damaged in transit and you have proof of damage from the carrier or the carrier.

2.the product does not clearly match its description in one or more respects.

3.The product is defective and the defect is not due to misuse, mishandling or force majeure.


No reason for returns and exchange requests within 30 days

1: To be eligible for return, the product must be unused, undamaged and free of manufacturing defects.

2: Products need to be returned with accessories and gifts as well as original receipts.

3: The product must be returned in its original packaging.

Note: If it is not a product quality problem, we cannot accept the return or exchange for no reason more than 30 days!


Return and exchange process

Please contact us by with the following details: your name, order number, your contact number and details of the product you are returning, along with its serial number.

After receiving your email, we will send you a return form and label. Please complete the return form, attach the label to the outside of the package, and return the package to us as instructed.

Items need to be returned in resalable condition (unless faulty) and in the original packaging with the contents of the box, including manuals and cables. Items should be in good condition and unused.


Return shipping costs

1: If the product is damaged during transportation, the quality problem during use, the description does not match, etc., then we will bear the return shipping cost

2: If it's not a product quality problem, just don't want it, then the customer needs to bear the return shipping cost.


Return and refund processing time

1 After receiving your return email request, we will process your return request within 1-2 business days. If your return request meets the requirements, we will provide a warehouse address for your return.

2: After the return is completed, please provide us with your waybill number and carrier, we will refund your product fee to the account you originally paid within 1-2 business days after receiving the product. If you need an exchange, we will send you a replacement product within 1-2 business days when we receive the goods.

3: If the product does not meet the above requirements, the return may be rejected.

The refund request for the 30-day money-back guarantee expires 30 days after the warranty claim is filed. For products that exceed this 30-day window, refund requests for non-quality issues cannot be processed.
For purchases not made directly through camcamp's online store, please contact the retailer for a refund.

Quality problem returns within 30 days

If your product has quality problems within 30 days after purchase, please contact us for a refund for you. If you cannot accept the replacement, we will refund you.

Refund amount

Within the scope of the return policy and warranty policy, once a return occurs, we will refund the cost of the product.

Refunds time

When you contact us for your refund, the refund amount will be returned to your original payment account within 1-3 business days

Note: If it is not a product quality problem, we cannot accept the return or exchange for no reason more than 30 days!

Replacement processing time:
1: After receiving your request, if you meet our exchange requirements, we will exchange the goods for you within 1-2 working days and give you a tracking number after delivery.After delivery, we will send a tracking number to your mailbox, you can check the logistics information on the 17track website according to this tracking number.

More than 30 days refund return and exchange terms

1: If it is not a product quality problem, we do not accept more than 30 days for no reason to refund the return request.

2: If it is a product quality problem, after more than 30 days, you can still initiate a return, return and exchange request.

2.1: But we do not bear the return shipping cost of the product and the shipping cost of the exchanged product, you need to bear the shipping cost yourself.

2.2: After the goods are returned, you can still get a full refund

Note: After one year of receipt of the goods, we only provide warranty services, and do not provide refunds, returns, and replacement services. Please refer to our Warranty Policy